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Emotional intelligence may be defined as self awareness, the awareness of others and their needs - and the demonstration of appropriate sensitivity. The emotionally intelligent helper will have distinct qualities. These are highlighted below.

Self- Aware: In Tune with Their Personal Rhythms

Being in tune with personal rhythms involves being aware of their own moods, feelings, energy levels and unique ‘pressure points’. This individual is also mindful of the effects these can have on other people, for good or bad. Others may be inhibited in communicating with a person who appears to be unreceptive to their emotions.

Having Appropriate Self-Control

Although aware of the full range of emotions that are being experienced, the helper will not be at the mercy of any of them. Emotions can be identified, and then kept in check. The expression and intensity of the emotions remain under control. As a result of this, the individual will not flare up when feeling annoyed or provoked. Similarly, emotionally intelligent people will not dump their anxieties on others, nor will they stay depressed or sulk for periods of time.

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